Tales From The Front Desk

How GHH Helps When You Call…

A short interview with GHH Office Manager Maria Latella lets you know how we can help you with your needs and goals. A GHH inquiry intake story:

What does a typical request look like?

Depends on the caller’s specific survey or engineering needs but most of the calls are for services related to residential property, commercial property, elevation certificates, additions, subdivisions or construction layout.

What kind of information do you need or are listening for during these conversations?

It starts with contact information, who a proposal should be sent to (it does vary depending on the situation), who will be responsible for financials, and finally, what is the purpose of the survey or engineering services.

What happens after gathering the basic information?   Does the conversation end or continue?

It might end with a brief description of what the client can expect for next steps or it might continue depending on input from the client.  For example, if a client is unsure of what specific type of survey is needed we can ask some questions about what they are trying to accomplish.  If they want to see where their boundaries are marked on the ground that is one type of survey.  If they are planning on improvements to the site, that is another kind of survey.  In addition to helping determine the type of survey needed, it’s a good chance to describe the value of each.

Is it difficult to get to that point in the conversation?  Do you listen for key words or specific scenarios the potential client is referring to?

We listen for key words such as “flood insurance” or “I live on the shore” which most likely relates to completing a flood certificate.  Or, phrases such as “ I want to do an addition” and“ We have land we want to subdivide” can help drive what type of service is needed and how we can help.   Most clients are not aware of the various types of surveys so we try to lead the conversation to narrow down the list in order to provide the most appropriate proposal we can from the start.

How do you leave off with a client?

I will always explain next steps, specify who will accomplish them (e.g. , a Licensed Land Surveyor or Professional Engineer) and when to expect communication.

What is your overall goal when speaking with a potential client?

The goal is to convey a sense of confidence, that we are patient, that we care about their request and care about their end goal.

What is one thing you want clients to know when they call Godfrey Hoffman Hodge LLC?

There are lots of way we can help with your needs/goals.  The more we communicate, the better, and faster we can help

Project Spotlight: The Hamden Business Incubator

hamden business incubator

A project Godfrey-Hoffman Associates is currently part of is steadily moving forward.  The construction is nearly complete on the current phase of work at the future site of the Hamden Business Incubator. This phase includes the removal of old boilers and asbestos, as well as clearing out contaminated materials in the basement. The $200,000 for this phase came from the Federal Environmental Protection Agency (EPA) and the Hamden Economic Development Corporation (HEDC).

The Hamden Business Incubator is being developed by HEDC at the location of the former Newhall Community Center at 496 Newhall Street, which has been closed since 2002. The incubator will be serve as the location for up to 20 small businesses that specialize in service and technology areas such as light manufacturing, web design and medical office administration. The goal is develop affordable space for entrepreneurs to grow in Hamden to create jobs and increase tax revenue.

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Bamboo-zled! State Holds Property Owners Accountable for Bamboo Growth

Bamboo 1 resized 600Within Connecticut, planting of bamboo has become popular, particularly along coastal areas. However, most are unaware of how quickly and extensively bamboo can spread, and hence, the new liabilities property owners assume when planting.

The particular type of bamboo under scruitiny is known to regulators as “running bamboo.” Though not considered an invasive species in Connecticut, it has a root system that is particularly adept at spreading underground, and if not carefully maintained, will spread from one property to another. According to an article published February 17th on OrangeLive.com, the “bamboo roots spread and travel underground far from the visible plants and new shoots can pop up just about anywhere. They are strong enough to tear up patios and foundations and destroy septic systems.”

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[Press Release] Hodge, LLC Receives 2013 Best of Farmington Award

farmington award programFarmington Award Program Honors the Achievement of Hodge, LLC

For the second consecutive year, Hodge, LLC has been selected for the 2013 Best of Farmington Award in the Professional Land Surveyors & Civil Engineers category by the Farmington Award Program. Here is an excerpt from the Farmington Award Program:

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GHH Lends a Helping Hand to the Rebuilding of a Milford Synagogue

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In October of last year an electrical problem sparked a blaze at the Hebrew Congregation of Woodmont, located in Milford, that caused extensive damage to the temple. “On July 21, 1995, the synagogue was officially listed on the National Register of Historic Places by the National Park Service. The building was nominated for this designation because of its Colonial revival design, the fact that it hasn’t been modified, and also because it was used for most of its life as a seasonal temple.”

The historical building, prayer books, shalls, and other various items dating back to 1926 were all destroyed in this devastating fire. Immediately following the cleanup process, the goal of rebuilding the Temple in the same location was created and the overwhelming support from neighbors, organizations, and other synagogues poured in to help out in anyway possible.

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In the emotional process of rebuilding the temple, there was an issue with the last survey performed on the property. Godfrey-Hoffman Hodge stepped in to help complete a survey that was lacking certain info that was needed by the architect for the new design and permitting. This week, the Hebrew Congregation of Woodmont presented GHH with a sincere letter thanking the company for donating their services to help in the rebuilding of the new temple:

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Engineers…….

A priest, a doctor, and an engineer were waiting one morning for a particularly slow group of golfers. The engineer fumed, “What’s with those guys? We must have been waiting for fifteen minutes!”

The doctor chimed in, “I don’t know, but I’ve never seen such inept golf!”

The priest said, “Here comes the green-keeper. Let’s have a word with him.”

He said, “Hello George, what’s wrong with that group ahead of us? They’re rather slow, aren’t they?”

The green-keeper replied, “Oh, yes. That’s a group of blind firemen. They lost their sight saving our clubhouse from a fire last year, so we always let them play for free anytime.”

The group fell silent for a moment.

The priest said, “That’s so sad. I think I will say a special prayer for them tonight.”

The doctor said, “Good idea. I’m going to contact my ophthalmologist colleague and see if there’s anything he can do for them..”

The engineer said, “Why can’t they play at night?”